Use these tips and tricks for buying on eBay to make
the most of your collecting time and money
Ebay is fun. It’s exciting. It’s always waiting for the gem collector! But it is also a trap. Ebay is a very large gemstone marketplace and as such it is representative of any large marketplace in any industry with any product. There are scammers, honest sellers, educated consumers, and ignorant consumers. So why not be one of the educated ones?
I have compiled a list of the top ten mistakes that new collectors make on eBay and I hope that it is useful to you. You might recognize yourself in some of these, because I certainly do as I was once a beginning collector. But this is about education and progress, so don’t get bogged down beating yourself up for past mistakes. We all made them.
1. Failing to separate bargains from lies
With only 19 minutes left in this auction, the 14 carat citrine looks like a real bargain. It has only two bids and rests calmly at $2.49. You read the description again and gaze adoringly at the lovely pictures. What a gorgeous “all-natural, untreated citrine”! You place your bid at the maximum you are willing to pay that won’t break the bank or irritate your spouse- $50. In the run-up of the final seconds you see it going to $3, then you refresh the page and see $14, oh goodness! Another refresh and you are in the lead at $22. Your pulse is racing and you see the price shoot up another $8 in the final seconds, but you are the proud winner (at $30) of a gorgeous piece of hydrothermal, synthetic quartz.
What? The dealer said “all-natural” and “mined” and “unheated” and…and…yeah, whatever. If it seems to good to be true, well, it most likely is. Get to know the latest scams and misrepresentations by visiting the forums listed in my blogroll. There are three of them that I recommend. They are loaded with people who are avid hobbyists or who do this gem thing for a living. Read all you can and learn from the mistakes that they made. But above all else, read about the current scams so that you don’t fall for one.
2. Buying clarity instead of color
How many new collectors decide that they might have limited means to dedicate to their collection, but by golly, they are gonna dedicate those funds to high-quality gems! There won’t be a single stone in my collection that is lower than a VVS!!! I have made this mistake in the past, and many, many other new collectors have as well. It is a bad one. It is an expensive one. And it also drives some people away from the hobby because if you set your sights on clarity instead of color, you can end up with a lot of really ugly stones for which you paid too much!
There is a saying in the colored stone trade that “Color is King”. If there is one thing that you take away from this blog post, please make it this concept. The cleanest stone in the world is not valuable if the color is poor. A flawless, brown spessartite is nothing more than a brown spessartite and you won’t be able to resell it or impress anyone with it, and it won’t make your heart go pitter-patter when you look at it. In fact, you will look at it once and leave it in the drawer forever. Now that isn’t why I got into this hobby- what about you?
3. Failing to know your seller
You are flipping through the tsavorite listings looking for a nice example to round-out the top tier of your collection. Something with a deeply saturated pure green hue and medium tone, and you have a penchant for trillions because they seem to make tsavorite look stunning. You see a stone of 2.13 carats that looks just dazzling with full, even brilliance and out-of-this-world color. But only 3 minutes left to bid! You click and look at the seller’s feedback profile quickly- several hundred positives and no negatives, gotta hurry and get that bid in! You win the auction at $70 per carat and feel great! Now if you can only contain your excitement while you wait for the postman to bring your new gemstone.
When the stone arrives your hands are moving at light speed as you fumble with the packaging. Your heart races as you tear away layer after layer to get to that tsavorite that will be the heart of your garnet collection. The packaging is gone and you open the final layer, slowing unfolding the stone paper to find…a wreck. I mean this stone is a piece of trash. It has a chip out of the corner. It is heavily included. The photos were airbrushed, and this thing bears absolutely no resemblance to the stone on which you were bidding. But how could it be? This seller has so many positives, and NO negatives?!?!?!
Collectors- listen to me! Use toolhaus.org! There is a link to it in my blogroll on the right margin of this page. When you punch in this seller’s name, you see that he has 41 withdrawn negative feedbacks. When you start to read the negatives that were withdrawn (as toolhaus will allow you to do) you see a really ugly picture begin to emerge. The seller is just another fraud on eBay, and he is using a tactic that has been around for a very long time in sales of every kind. Sell junk, and when 10% or 20% of your customers complain you placate them with a refund or a free stone or some other little bit of candy. It is not so hard to get feedback withdrawn from a buyer if you are willing to bribe them.
4. Not using PayPal
I know that eBay and PayPal are the same company. I know it is a monopoly of sorts, and I know that they are raking in the cash at our expense. But I also know that if you pay with a money order or Western Union or even a credit card that is processed directly by the seller, you have fewer options for recourse than you do with PayPal. I am afraid that in spite of the costs, it is just best to work within the framework of the system on this one.
It also is important to understand PayPal’s rules if you want to utilize their buyer protection program, and a small mistake can be costly in this regard. It is assuring to see the $2000 buyer protection offered for an auction, but did you know that you only have 45 days from the date of payment to use it? It is common practice among the scammers to stall you with lies in order to get past the deadline. I have heard this one just recently: “I already refunded your payment, let me see what is happening with it.” Of course, you shouldn’t wait for the seller to “see what is happening…”. File the complaint! The clock is ticking on your recourse, so don’t let it run out.
5. Judging a stone solely by the picture
One word- airbrush! So many of the stone dealers are using fancy little photoshop tools to take inclusions out of their pictures. And have you noticed the dream-like images that the top sellers are using these days? It doesn’t even look like a gemstone- it looks more like a colored-pencil sketch of one! But consistently these pictures bring the most money. I don’t understand why, and maybe that is why my stones don’t often sell for big cash. But I think that this practice is dishonest and despicable, and I won’t do it. I am not sure why buyers are not more upset when they get these stones in the mail. Maybe they are used to being deceived, and they figure that if the deception is not too egregious they will let the seller slide.
6. Not verifying what you receive
There are just far too many sellers online who are pushing CZ , or glass imitations, or some other stand-in as natural gemstones. If you don’t have a basic understanding of the physical properties of the stones you are buying you are just begging to be cheated. Educate yourself, or at the minimum make a friend who can help you with some basic gemstone identification procedures. It will save you an enormous amount of money in the long (or even short) run!
7. Not reading between the lines
When you read stone descriptions (or descriptions for any item online, for that matter) remember that just as important as what the seller says is what he does not say. Is he avoiding the mention of clarity? Is he raving about cut and tone, but doesn’t want to talk about the hue? It is important to see what is said, but don’t ignore what isn’t being said. That can often mean the difference between a stone that makes you yawn, or one with which you are thrilled.
8. Buying weight instead of quality
As gemstone collectors, dealers, buyers and sellers, we are really focused on the tipping points of value. You know what I mean- a half-carat, a carat, two carats. We expect a stone that weighs .97 to be a lot cheaper than one that weighs 1.02. While we should expect a difference in the per-carat price we should be very careful about our mindset lest we lead ourselves astray! A junk stone is a junk stone whether it weighs .99 or 1.00. A fabulous stone that weighs .92 will be worth more than a heavily included, poorly saturated, ugly stone that weighs 1.00. Don’t get too caught up in the weights or you will cheat yourself out of some amazing stones that you will be delighted to own. I am not saying not to pay attention to the weights and adjust your per-carat price accordingly. I am saying that quality trumps weight every time.
9. Not figuring price-per-carat
Do this all the time, and do it every time. If you are buying a stone don’t even bother with the price of the stone except to see if it fits your budget. The real price is always the price-per-carat. The more often you exercise this muscle the stronger it will get, and you will over time be able to get a much clearer understanding of gemstone values and trends. Buying stones based on price only, and not price-vs-weight is like buying fruit from a grocery store that doesn’t have a scale on the premises. Would you do that?
10. Changing your maximum bid
This is another very common beginner mistake and it is a costly one. Once you have figured the price-per-carat that you are willing to spend, and have factored in the feedback profile on eBay as well as the one that you pulled up on toolhaus.org, stick to your maximum bid. There is no need to use sniping software or sit there at the end of the auction when you will get caught up in the heat of the moment. That heat might feel toasty-warm, but it is also a fire that will burn you. Small mistakes are multiplied over years of collecting, and your collection’s value will suffer a great deal if you don’t apply this rule to all of your bidding. Enter the maximum price that you are willing to pay based on the maximum price-per-carat, then walk away. If you win you did well, and if you don’t win you did well. Too many collectors don’t understand this concept of “losing is winning”. When you don’t overpay, that allows you to allocate the money that you would have spent poorly to a stone that offers better value per-carat.
I hope that this helps some of you new collectors, and refreshes some of the concepts in the minds of those of you who are old-hat at this game. Even if you have been collecting for a long time, some of you will slip into bad habits so you have to be on your guard. Best of luck to all of you bidding, and I hope you are getting the most for your money!